Processing Time

Orders are processed within 1–3 business days.

Delivery

Shipping times vary depending on your destination. Estimated delivery times are displayed during checkout.

Order Tracking

Once your order has shipped, you’ll receive a tracking number by email so you can follow your package every step of the way.

We want you to love every purchase from Hinnulus.

• Returns are accepted within 7 days of delivery.
• Items must be unworn, unused, with all original tags attached.
• Please contact us before returning any item.
• Return instructions and the correct return address will be provided after your request has been approved.
• Shipping fees are non-refundable unless an incorrect or damaged item was received.

How long does shipping take?
Delivery times vary depending on your location and shipping method.

Can I return my order?
Yes. Eligible items can be returned within 7 days of delivery.

How do I track my order?
You’ll receive a tracking number via email once your order has shipped.

Can I change or cancel my order?
If your order hasn’t been processed yet, contact us as soon as possible and we’ll do our best to help.

What if my item arrives damaged?
Please contact us within 48 hours of delivery and include clear photos of the item.

Still Need Help?
If you couldn’t find the answer you’re looking for, we’re here to help.
support@hinnulus.net

Or simply fill out the contact form below.
We typically respond within 24–48 business hours.